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Privacy Policy

Last updated: 18 July 2026

1. Who we are

This Privacy Policy explains how AUXOWARE O.E. (“Auxoware”, “we”, “us”) processes personal data when you visit auxoware.com or contact us. Auxoware is the data controller for the processing described here.

  • Legal name: AUXOWARE O.E. (general partnership under Greek law)
  • Distinctive title: AUXOWARE O.E.
  • Tax ID (AFM): 803351090 (EU VAT: EL803351090)
  • General Commercial Registry (GEMI) no.: 195131002000
  • Registered office: Alexandroupoleos 20, 115 27 Athens, Greece
  • Email: [email protected]

2. What data we collect

We collect only what is needed to run this website and to respond to you:

  • Correspondence data: when you email us, we receive your email address, your name if you provide it, and the content of your message.
  • Usage data: with your consent, analytics cookies collect information such as pages visited, approximate location at city level, device and browser type. See the Cookie Policy for details.
  • Technical logs: our hosting infrastructure records IP addresses and request metadata in server logs for security and troubleshooting.

3. Purposes and legal bases

  • Responding to your enquiry and taking steps before entering into a contract (Article 6(1)(b) GDPR).
  • Operating, securing, and troubleshooting the website (legitimate interest, Article 6(1)(f) GDPR).
  • Analytics and marketing measurement (your consent, Article 6(1)(a) GDPR); you can withdraw consent at any time via the cookie settings.
  • Complying with legal obligations, such as tax and accounting rules when you become a client (Article 6(1)(c) GDPR).

4. Cookies

This site uses cookies as described in our Cookie Policy. Non-essential cookies are set only after you give consent through the banner, and consent signals are passed to Google services through Google Consent Mode v2.

5. Who receives your data

We do not sell personal data. We share data only with service providers that help us run the website and our business, under data processing agreements:

  • Hosting and infrastructure providers for this website.
  • Email providers for receiving and answering correspondence.
  • Analytics providers (Google), only if you consent to analytics cookies.

6. International transfers

Some providers may process data outside the European Economic Area. Where this happens, transfers rely on an adequacy decision of the European Commission or on Standard Contractual Clauses with supplementary measures where required.

7. How long we keep data

  • Correspondence: up to 24 months after our last exchange, unless a business relationship follows or the law requires longer retention.
  • Consent records: for as long as your cookie choice remains stored (up to 180 days) and as evidence of consent where legally required.
  • Server logs: typically up to 30 days, unless needed for the investigation of a security incident.

8. Your rights

Under the GDPR you have the right to:

  • Access the personal data we hold about you.
  • Have inaccurate data corrected and, where applicable, incomplete data completed.
  • Request erasure of your data.
  • Request restriction of processing.
  • Receive your data in a portable format.
  • Object to processing based on legitimate interest.
  • Withdraw consent at any time, without affecting the lawfulness of processing before the withdrawal.

9. Complaints

To exercise any right, email [email protected]. We respond within one month. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα), Kifisias Avenue 1-3, 115 23 Athens, Greece, www.dpa.gr.

10. Security

We apply appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls, and the minimisation of the data we collect in the first place.

11. Children

This website is addressed to businesses and is not directed to children under 15. We do not knowingly collect data from children.

12. Changes to this policy

We may update this policy as the website or the law changes. The date at the top shows the latest revision; significant changes will be highlighted on this page.